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HobbyKing Support Centre

Toby Jul 16 Announcements

Typhoon Ramasun (or Glenda) has passed over the Philippines and caused only minor delays. Extra volume was diverted to our New York offices and CS was not heavily affected. We're now operating back at full capacity and look forward to helping our customers.

Thank you for your patience.

 

Typhoon Satellite Animation

Маx Jun 19 1 Announcements

Почта Малайзии сообщила о причинах задержки доставки посылок, проходящих через международный аэропорт Куала-Лумпур, в одноимённой столице Малайзии.

Причиной существенной задержки в прохождении посылок является дополнительная выборочная проверка всех посылок на содержание опасных грузов. Это вынужденная мера, на которую пришлось пойти в связи с тем, что случайно обнаружилось, что одна из компаний отправила пиротехнические изделия без их регистрации как опасных товаров. Поэтому в настоящий момент авиакомпания Malaysia Airlines проводит случайную выборку посылок для проверки по инициативе ИАТА (Международной ассоциации воздушного транспорта).

Как заверила Почта Малайзии, прекращение задержек посылок для проверки ожидается на этой неделе, а окончательная обработка накопленного объёма посылок и выход на обычный режим работы ожидаются к концу июня, то есть в течение двух недель.

Toby Jun 17 Announcements

Malaysia Post have advised that there might be a slight delay on shipping times for parcels travelling through Malaysia, Kuala Lumpar International Airport.

The reason for this congestion in Malaysia is that Malaysia Airlines have to conduct random checks on parcels to see if they contain dangerous goods. This is a reaction to recent news whereby a company was found to be sending smoke bombs and flares through the mail without registering them as dangers goods. As a result, Malaysia Airlines have been asked to conduct randoms checks by IATA (the International Air Traffic Authority).

HobbyKing is assured by Malaysia Post that the slow down caused will be fixed this week and the backlog cleared by the end of June (two weeks).

For more info http://manage.mmail.com.my/story/pos-malaysia-probes-flare-smoke-bomb-parcel-79384

Mary Nunez May 22 Announcements

Hong Kong parcel self collection address has been changed to Rm I, 16/F. MG Tower, 133 Hoi Bun Road, Kwun Tong, Hong Kong. Pick up address is open only every weekdays (Monday - Friday) at 10AM to 12:30PM and 2:30PM to  5PM, except weekends (Saturday and Sunday) and HK Public Holidays.

You will receive an automatic email once the order is ready for pick up. Please bring your valid ID and order number for reference upon self collection.  In case your friend will collect the parcel for you, please provide your friend a copy of your valid ID and an authorization letter with your name and signature. 

Jasper Leonardo Feb 10 Announcements

US Customers, live phone support is available from 9AM - 7PM Eastern Time.  You may contact 1-800-607-5803 For Queries.