What can we help you with?


How to track my EMS order shipment?

There will be 2 (two) sets of tracking number for EMS shipments in specific countries (i.e. Australia, China) : 
1) First leg delivery - from the country of origin to the destination airport (Singpost)
2) Last mile delivery - from the destination airport to the customer's door (handled by local couriers).
Below shows the list of the couriers with last mile delivery based on destination countries: 
Please refer to the link below for more details:
Was this article helpful?
0 out of 6 found this helpful
Have more questions? Submit a request


  • Avatar
    Nick Page

    The new tracking number supplied via email, is not a trackable number. Not helpful at all. Very frustrating

  • Avatar
    Roy Harris

    cant get any information with the tracking number... Not helpful lousy system

  • Avatar
    Alan Mountford

    I received an e-mail 15 days ago saying an order had arrived in Australia .The e-mail included a tracking number Since the package hasn't yet arrived I did a search today on Aust Post. I get a message saying the tracking number is not valid!! Not Good!!

  • Avatar
    Jason Huebert

    Can't track my shipment with the provided tracking number

Powered by Zendesk