My order is not shipped yet. Can you check the status of my order?

Orders are packed and posted from 9am-5pm, Monday to Saturday. Provided your products are in stock & we are not experiencing unusually high order volumes, the package will be sent within 48hrs except for weekends and public holidays.

However, if you purchased an item that is on 'BACKORDER' your parcel will be held until that item has arrived in stock. BACKORDERS usually take no longer than 14 days (depends on the number of demand). deals directly with factories, we do not buy from distributors, this keeps our price lower though it means stock can sometimes be out due to factories lengthy lead times.

To check the status of your order, please log into your account on the front page by clicking 'Registered Account Name' at the top left.


Was this article helpful?
132 out of 1553 found this helpful
Have more questions? Submit a request
Powered by Zendesk