You can only arrange 10 parcels per pick up. If you have more than 10 parcels to pick up, please pick up the other parcels on a different date.
- As much as possible, we do not allow cancellation of self-collection orders. If you request to cancel ready self-collection orders, 10% restocking fee will be deducted from the total order cost. The Restocking Fee will be used to cover the shipping cost to transfer the package from the pick-up location to warehouse.
Orders not collected within 14 days after you received the confirmation email for collection will be canceled and refund will be processed (10% restocking fee will be applied).
If you won't be able to pick up your order within 14 days, please contact us and let us know when you can collect your parcel.
If you wish to ship your parcel instead of self collection, please contact us immediately for shipping arrangment and shipping fee settlement.
- If your friend will collect your parcel, please ask your friend to take note of your order number, bring a copy of your valid ID and authorisation letter.
Please wait for the pick-up confirmation email before collecting your parcel in the warehouse.
Please print the pick-up notification email and present the copy upon self collection in HK warehouse.
Self Collection Address is effective only until April 12, 2015 (See new address in red mark):
Address: Block B, 2nd floor, Merit Industrial Center, 94 Tokwawan Road, Tokwawan, Kowloon, Hong Kong
9AM to 12NN and 2PM to 5:30PM; Open on weekdays; close on weekends and public holidays.
HK Warehouse will be relocated in a new warehouse address. Relocation period is from April 13 to 18, 2017. During the relocation period, the HK Warehouse will be closed.
All pickup orders after April 18 can be picked up to the new warehouse address below:
Lot 2988, DD129, Lau Fau Shan Road, Yuen Long, N.T. Hong Kong