My order has no tracking information. What should I do?

  • If your chosen shipping method has a tracking number, but the tracking number is not available yet after it is posted (status: "Complete"), you may contact us on Live Chat (recommended) or send a request through the Help Center for further assistance.



  • If you have a tracking number, but there is no tracking status or information, there might only be a delay in updating the tracking details. Be advised that some international mail can take between 17-40 days to arrive at its destination and tracking is only updated when it reaches certain checkpoints. It may be many days between tracking updates. This will not affect your parcel's transit time.


  • *In the case that the tracking status is not updated and/or you have not received your parcel within the allotted transit time, you may contact us on Live Chat or send us a ticket so that we may open a parcel investigation for you. 


See here on How to Find Your Tracking#

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