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I received a damaged package with a damaged / faulty item in it. What should I do?

We highly recommend our customers to reject parcels that have been delivered damaged as this may not guarantee the quality of the items inside the parcels. In case you have accepted a damaged parcel, please upload the following photos in the RMA form:

 

  1. If the damaged is due to the shipping company, please note it on the consignment note when you take delivery or upload a copy (Photo) of the damage report claim from your local post office;

  2. Photo of the item with damage part/item

 

Once provided, our RMA Specialists will update your RMA status shortly for possible solution.

 

 For creating RMA form, you may refer to the following links for your guide:

  1. Click here for RMA User Guide/ Manual

  2. Click here to complete and submit RMA form

**There is a bit update in our website layout, please see the process below to create RMA Form: 

  1. Log in to your account; 
  2. Click your registered name as shown in the photo below: 

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      3. Click MY ORDERS;

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     4. Click SUBMIT A CLAIM;

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