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I rejected my order as it appears damaged. When can I receive my refund or replacement?

To validate your claim, please upload a copy (photo) of the damage report claim (in your RMA form) from your local post office. Once you have provided this, our warranty team will update your RMA status shortly for possible solution. 

You need to complete this form for recording purposes but it does not necessarily mean you will return the item to us.

 

**There is a bit update in our website layout, please see the process below to create RMA Form: 

  1. Log in to your account; 
  2. Click your registered name as shown in the photo below: 

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      3. Click MY ORDERS

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     4. Click VIEW ORDER;

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    5. Click SUBMIT A CLAIM / RETURN;

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For complete instructions, please click the link below.

How To Submit A Request?

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