I received a defective battery (puffed and/or voltage reading). What should I do?


Please fill in the RMA form under the order with defective battery. You need to complete this form for recording purposes but it does not necessarily mean you will return the item to us. Simply send us the following photos to justify your clam. 


  1. Photo of the batch code

  2. Photo of the warranty code

  3. Photo of the battery connected to the cell meter and indicator showing the voltage reading


Please refer below for the required photos for defective battery: 


You may refer to the attached photo below for the batch code and warranty code. Once provided, our RMA Specialists will update your RMA status shortly for possible solution.


**There is a bit update in our website layout, please see the process below to create RMA Form: 

  1. Log in to your account; 
  2. Click your registered name as shown in the photo below: 


      3. Click MY ORDERS


     4. Click VIEW ORDER;





For complete instructions, please click the link below.

How To Submit A Request?

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