What is an RMA / Warranty Claim? And how to Submit a Request.

An RMA Claim/Return Form must be filled out for every warranty item you wish to claim or return as it provides a record for compensation purposes. You need to complete this form to start the RMA process, however it does not necessarily mean you will have to return the item to us. A claim is also needed for missing items as this allows us to open an investigation with our warehouse. 

After a Warranty Agent has reviewed your submitted photos and videos, and has confirmed your claim is valid, we can then compensate you accordingly for the warranty item.

In some cases, if your photos and videos are not enough to validate your claim or the item requires further inspection, we may request that you return the item to an address that will be noted in your RMA. Inspection/processing time once the item is received at the warehouse can take up to 14 days. Be advised that return shipping costs are not covered, so please use the most cost-effective method available for returning your warranty items.


Here are the step by step instructions to open an RMA claim: 

  1. Log in to your account

  2. Click your Account name as shown in the photo below:1.jpg

  3. Click My Orders 

  4. Click View Order15.jpg

  5. Click Submit a Claim / Return2.jpg

  6. Please read the Return Policy screen, and then click Continue to start the return application3.jpg

  7. Select the ​RMA Type via drop down list to start inputting information to the RMA application form:
    No Fuss RMA: For unopened/unneeded items
    Warranty Claim: For any warranty-related issues


  8. Please select the type of return, and tick the boxes listed to confirm you agree

  9. Fill in the necessary product information6.jpg

  10. You must include a description for your concern.

  11. Please select your preferred compensation choice for when the claim is deemed Valid or Invalid. (Although choices may include wording for "returned" items, not all claims will require items to be returned. Please select according to preference of credit, refund, replacement, etc..)

  12. Note the item condition

  13. Click ​Browse to upload photos for RMA claim. If video is available, paste the link in the video box. After uploading the photos/videos, click the box to confirm all information you submitted is correct.

    Then click Submit button11.jpg

  14. *For No Fuss Return*
    After clicking the Submit button, return shipping instructions will show. Please click Print Return Label and send the warranty items to the location provided.

  15. Click Yes, I confirm The Items to submit your RMA claim13.jpg

  16. If the claim form is submitted successfully, a note will appear at the top of the screen:16.jpg

  17. To check the status of the RMA claim, click MY CLAIMS in your Account Dashboard. Screen_Shot_2017-05-09_at_9.59.16_AM.png 

If you have any further concerns/issues with submitting an RMA form, please SUBMIT A REQUEST to our Product Specialists

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