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Why do I need to provide the copy of my credit card image and bank statement?

Credit Card Image

If we find mismatched details with your credit card payment and HobbyKing account information, for security purposes of our valued customers, we may need to require a photo of your credit card on a flat surface showing only the name, the first 4 digits and the last 4 digits of your credit card number. Another requirement is a copy of your valid ID. Once provided and checked, we will continue processing your order. 

Please note that here is no need to show the  expiration date of your credit card. Also, there is no need to send us the image of the back of your card. 

 

Bank Statement

If we find mismatched details with your PayPal and HobbyKing account information, for security purposes of our valued customers, we may need you to provide us a copy of your bank statement related to the transaction of your order. Once you have sent the required document, we will continue processing your order.

 

*If you failed to provide the required details within 7 days, your order will be cancelled and payment will be refunded directly to the payment method used; unless you have requested a period of time to send the requirements. 

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