Follow

I received my Order with a missing part. What should I do?

Please fill in the RMA Form under the order with a missing part. You need to complete this form for recording purposes but it does not necessarily mean you will return the item to us.

Our warranty team will update your RMA status shortly for possible solution.

 * Never accept a parcel that is crushed, damaged, or has been left open (possibly allowing the contents to fall out).

 

  1. Log in to your account; 
  2. Click your name as shown in the photo below: 

5.jpg

 

      3. Click MY ORDERS

4.jpg

 

     4. Click VIEW ORDER;

6.jpg

 

    5. Click SUBMIT A CLAIM / RETURN;

7.jpg

 

 

If you identified that there is a missing item in your parcel, you will need to include a photo of the full postage slip (must show weight on slip): 

Note: You need to show all information in the postage slip. 

1.jpg

 

 

You may refer to the following links for further details:

Was this article helpful?
5 out of 39 found this helpful
Have more questions? Submit a request
Powered by Zendesk