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I received my item with a missing part. What should I do?

Please fill in the RMA Form under the order with a missing part. You need to complete this form for recording purposes but it does not necessarily mean you will return the item to us.

Our warranty team will update your RMA status shortly for possible solution.

 

* Never accept a parcel that is crashed, damaged or has been left open, possibly allowing the contents to fall out.

 

**There is a bit update in our website layout, please see the process below to create RMA Form: 

  1. Log in to your account; 
  2. Click your registered name as shown in the photo below: 

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      3. Click MY ORDERS

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     4. Click VIEW ORDER;

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    5. Click SUBMIT A CLAIM / RETURN;

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For complete instructions, please click the link below.

How To Submit A Request?

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