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I received my item with a missing part. What should I do?

Please fill in the RMA Form under the order with a missing part. Our RMA Specialists will update your RMA status shortly for possible solution.

 

* Never accept a parcel that is crushed, damaged or has been left open, possibly allowing the contents to fall out.

 

 For creating RMA form, you may refer to the following links for your guide:

  1. Click here for RMA User Guide/ Manual

  2. Click here to complete and submit RMA form

**There is a bit update in our website layout, please see the process below to create RMA Form: 

  1. Log in to your account; 
  2. Click your registered name as shown in the photo below: 

      3. Click CHECK 

     4. Click RETURNS;

 

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