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I was informed there are BO (Backorder) item/s in my order. What should I do?

If you have received the email notification of the Backorder / unavailable items in your order, that means the items were deemed out of stock while warehouse was picking the order; 

You have the following options to respond to backorder items:

  • Cancel backorder items: This will remove the backorder (BO) items and ship the remaining available products out to you. Please follow this guide on HOW TO CANCEL A Backorder (BO) ITEM OR OUT OF STOCK ITEMS? 

  • Cancel the entire order: You may contact us to cancel the entire order from for immediate store credit or a money refund (5-7 days). If the order contains only a BO (Backorder) item, you may cancel the order in your account by following this guide - HOW TO CANCEL AN ORDER THAT CONTAINS ONLY A Backorder (BO) ITEM? 

  • You can choose to wait for the Backorder (BO) item to restock, No items will be picked or sent until BO item is available. Be advised that occasionally, this could incur the loss of stock of another item in your order during the waiting period. 
    * "Wait for Replenishment" not available for items that are discontinued or not set to be restocked.

** If you need further assistance, click HERE to CONTACT US.

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