Firstly, please select the correct claims types based on below logic:
Upon filling out the My Claim form, you must submit valid photos/ videos to justify your claims.
Coming next is to prepare a good proof for your claim:
Good photos must be submitted for initial evaluation. Photos must fit the following requirements:
1. Missing part/s Claim
*Pic 1 , you must encircle the missing part from the photos available in the product page.
*Optional: If there is no manual, you may encircle the missing part from the photos available in the product page.
2. Faulty item/s Claim
- Faulty Claim (General)
*Please take photo which zoom the faulty part
*Photo with faulty part "circled"
- Faulty Claim (Batteries)
*Pic 1, battery connected to the cell meter with the cell readings.
*Pic 2, Pic show the Warranty Code and the Batch Code of the battery
It is highly recommended to include batch Code, warranty code and cell meter reading in one Pic.
3. Wrong item/s Claim
*Pic 1, Photo to show the item should be received.
*Pic 2, Photo to show the wrong item received
Photo to show product ID or product code on the delivered wrong product packing
No Fuss Return
*Photos to show the parcel in original packing.
*Item not needed must be returned with a tracking number.
Photos MUST be attached in My Claim form. In case you fail to upload them, you can add shared photos link on My Claim comment box or contact us via our chat support for further assistance.
You may refer to the following links for further details:
Click here for Claim Resolution Guide/ Manual
Click here to learn how to Complete and submit Claim requests
- Click here to know how to raise a missing item claim
- Click here to learn how to track raised claim status