Your order can only be cancelled if it is still in 'Processing' status and has not been packed and shipped yet from our warehouse;
- If your order only contains an out of stock item, you can cancel your order by yourself using this guide - HOW TO CANCEL AN ORDER THAT CONTAINS ONLY A BACKORDER ITEM?
- Otherwise, you may contact us through our live chat to request to cancel your entire order for immediate store credit or money refund;
Be advised that once an order status is 'Complete', no changes can be made to it.
** If you need further assistance, click HERE to CONTACT US.