If your order is still in Processing status, you can log in to your account and cancel the order yourself. Do not forget to refresh the page and check if the order status has changed to Cancelled or Closed. If it goes back to Processing, it means we are unable to cancel the order for you as it is already being processed in our warehouse.
If you wish to cancel a BK item, we strongly suggest that you contact us thru our live chat support for real time assistance. You can also send us an email by logging into your account.