I received my parcel with a missing item(s). What should I do?

If you identified that there's a missing item(s) in your parcel. Please contact our Service Support Center directly for resolution and provide the supporting document listed below.


Missing item/s Claim

Note: You need to show all information in the postage slip. 

*Pic 1, you must show the weight in the postage slip. 




Click here for sending us an email or click the SUBMIT A REQUEST in the top right corner of the Help Center page. 

You may refer to the following links for further details:




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