If you identified that there's a missing item(s) in your parcel. Please contact our Service Support Center directly for resolution and provide the supporting document listed below.
Missing item/s Claim
Note: You need to show all information in the postage slip.
*Pic 1, you must show the weight in the postage slip.
Click here for sending us an email or click the SUBMIT A REQUEST in the top right corner of the Help Center page.
You may refer to the following links for further details: