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I Received An Incorrect Item/Part. What Should I Do?

Please fill out the RMA form under the order with incorrect item. You will need to upload a photo showing the incorrect item you received. We can offer you a special price if you would like to keep the incorrect item and we will send you the correct item immediately after the special price is settled.

You need to complete this form for recording purposes but it does not necessarily mean you will return the item to us.

However, if you don't need the incorrect item, we may require you to return the incorrect item via RMA. Once you provided us the returning tracking number and returning postage receipt, we will immediately process a replacement item for you.

Below is the process to create an RMA Form:

 

1. Log in to your account;

2. Drag your mouse pointer over your registered name as shown on the image below:

 

3. Click My Orders

 

4. Click SUBMIT A CLAIM

For detailed instructions, kindly click HERE 

 

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Comments

  • Avatar
    Paul Gross

    In my order 3101517382 in receive an incorrect item. I ordered a vice #36000002 and received a battery checker #9052000034. I have tried for hours trying to straighten this out without any luck. This must be a problem that is a force of nature. I don' t need or want the checker and will like to send back and just get the vice on my next order. No refund required. Just send me a email with instructions or phone number of someone I can talk to.
    Thanks
    Paul Gross
    USA 856 -546-5931
    mbg144@verizon.net

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