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My Order Has No Tracking Information. What Should I Do?

  • If your chosen shipping method has a tracking number, but the tracking number is not available yet after it is posted (status: "Complete"), you may contact us on Live Chat (recommended) or send a request through the Help Center for further assistance.



  • If you have a tracking number, but there is no tracking status or information, there might only be a delay in updating the tracking details. Be advised that some international mail can take between 17-40 days to arrive at its destination and tracking is only updated when it reaches certain checkpointsIt may be many days between tracking updates. This will not affect your parcel's transit time.



See here on How to Find Your Tracking#

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  • Avatar
    charles lecointe

    ORDER #200101617
    Hello order not received yet.
    Send me one back
    Thanks you

  • Avatar
    Alan Collins

    YOUR SHIPMENT # 101527424 FOR ORDER # 101623031

    Where is it ..Tracking info is hopeless...Other part of order arrived days ago from Hong Kong

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