My Order Has No Tracking Information. What Should I Do?

You need to first find out if you have chosen a shipping method that comes with a tracking number or not. Click on the links below to find out more: 

Click here to learn - How to identify if the shipping method / courier has no tracking number?

Click here to learn - Where and how to find my tracking number? 

• If your chosen shipping method has a tracking number, but the tracking number is not available yet after it is posted (status: "Complete"), you may contact us on Live Chat for further assistance.

• If your chosen shipping method does not come with a tracking number, please allow some time for your parcel to arrive within its transit time. 

• Click here to know more about our shipping transit time

• Click here for more information on standard (No Tracking) shipping  

• If you have a tracking number, but there is no tracking status or information, there might only be a delay in updating the tracking details. Be advised that some international mail can take between 17-40 days to arrive at its destination and tracking is only updated when it reaches certain checkpoints. It may be many days between tracking updates. This will not affect your parcel's transit time.

• In the case that the tracking status is not updated and/or you have not received your parcel within the allotted transit time, you may contact us on Live Chat so that we may open a parcel investigation for you. Please see: Parcel investigation Requirements 

** If you need further assistance, click HERE to CONTACT US.