You need to first find out if you have chosen a shipping method that comes with a tracking number or not. Click on the links below to find out more:
Click here to learn - How to identify if the shipping method / courier has no tracking number?
Click here to learn - Where and how to find my tracking number?
If your chosen shipping method has a tracking number, but the tracking number is not available yet after it is posted (status: "Complete"), you may contact us on Live Chat for further assistance.
If your chosen shipping method does not come with a tracking number, please allow some time for your parcel to arrive within its transit time.
Click here to know more about our shipping transit time
Click here for more information on standard (No Tracking) shipping
If you have a tracking number, but there is no tracking status or information, there might only be a delay in updating the tracking details. Be advised that some international mail can take between 17-40 days to arrive at its destination and tracking is only updated when it reaches certain checkpoints. It may be many days between tracking updates. This will not affect your parcel's transit time.
In the case that the tracking status is not updated and/or you have not received your parcel within the allotted transit time, you may contact us on Live Chat so that we may open a parcel investigation for you. Please see: Parcel investigation Requirements
Hello order not received yet.
Send me one back
YOUR SHIPMENT # 101527424 FOR ORDER # 101623031
Where is it ..Tracking info is hopeless...Other part of order arrived days ago from Hong Kong
perche questo ritardo nella consegna ???
ciro de michele
order #500050749 not received at all.
My order (300214021) is not incomming. i have no tracking info and it's long ago since i ordered. From HK i became no answer. What should i do?
I have recieved my hovercraft but batteries which I included in my order has arrived yet.
What to do?
My order number # 400031308, a tracking number does not appear and I don't know if it has been sent.
I have no information about my order no. 102047101 dated 8/23/2019 and I don't even know if it has been dispatched.
Usually orders from European warehouse have a sooner deliver than that. What Happens!
My order number 102075436. No tracking number. has order been sent? Please advise tracking number. Thanks