How Long Will The Investigation Take? The investigation may take within 2 to 4 weeks but you may always contact us for possible updates. If we do not hear any feedback from the shipping company, we will refund the cost of your order. Have more questions? Submit a request Comments Amber Hanson October 10, 2018 19:10 Be prepared for getting the run around as to why it's on the post office and not them. In truth, according to tracking, my order sat 3 days after the shipping label printed and it was sent out, and then it was lost, presumably from the storm that could've been avoided by sending it out within 24 hours of the label being printed. And now someone named Rob wants me to wait 2 more weeks before beginning the refund process. I called the warehouse, Javelin Logistics who were less helpfull than Rob. I should have shopped elsewhere.