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I received my Order with a missing part. What should I do?

Please fill in the RMA Form under the order with a missing part. You need to complete this form for recording purposes but it does not necessarily mean you will return the item to us. Click HERE for the instruction on how to complete the RMA form

 

Our warranty team will update your RMA status shortly for possible solution.

 * Never accept a parcel that is crushed, damaged, or has been left open (possibly allowing the contents to fall out).

 

If you identified that there is a missing item in your parcel, you will need to include a photo of the full postage slip (must show weight on slip): 

Note: You need to show all information in the postage slip. 

 

You may refer to the following links for further details:

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Comments

  • Avatar
    Jerry Woodhouse

    Hello:
    My Original Order # 101489844
    Sukhoi SU26 20cc 1520mm (60") Aerobatic Sports Plane (ARF)

    For my warranty claim was for missing items – is Claim # 100040950
    HOBBY KING SENT ORDER #101524078 FOR SOME OF THE MISSING ITEMS
    What about the Missing Manual ???
    Can you email me a PDF copy of the manual ?
    Regards,
    Jerry

  • Avatar
    Klaus Gebhard

    Order No:16680878 , Got my parcel and on first looking at I am missing the plan to build the fuselage. For Wings to build is inside. Item HK-9099000084-0, Fokker Dr.1 Laser cut Balsa Model Kit (NL Warehouse). Perhaps it is possible to send a PDF File via email to print at Home. Otherwise you can not Build the Plane. Regards Klaus

  • Avatar
    TERRY PHILIP

    Terry Philip
    Hello My order number 101666342
    Navy Cub J3
    On arrival the pack is missing the instructions for assembly and the undercarriage fitting fixtures
    It is not possible to build the aircraft with these parts, would you kindly send them to my address ASAP Regards
    Terry Philip

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