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Is my order sent to a wrong address?

If you are from a different location but you see your order is in another country, this means that your order is at the sorting center of your chosen shipping method. 

For instance, you are from the United States and you order from Hong Kong (International warehouse) with SingPost AirParcel or Quantium EMS as your shipping method. These couriers are being handled and shipped by Singapore Post.

Singapore Post will collect your order from our warehouse and then they may have a stop over in Singapore (as the shipping company's based or home country) to sort your order or put packages in same mode of transportation (or same cargo plane) according to destination. This will not affect your transit time.

To learn more about your shipping methods and transit time, check out this article -- What are your shipping methods and transit time? 

 

 ** If you need further assistance, click HERE to CONTACT US. 

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