To cancel or remove the backorder item/s:
1. click “CANCEL BACKORDER ITEMS”;
2. Click the “CANCEL ITEM” button opposite to the item description that is shown as backorder;
3. Confirm the cancellation request by clicking the “OK” button in the pop-up confirmation box;
*3.1. After confirming, a pop-up green text will appear to confirm the item has been cancelled;
*3.2. After this, you will see that the CANCEL ITEM button disappears from the cancelled item row, this means that the backorder item is cancelled.
*3.3. In your log in account, the cost of the cancelled item will be reflected in the Store Credit Balance History:
To cancel an entire order that only contains a backorder item or out of stock item, click this guide - HOW TO CANCEL AN ORDER THAT CONTAINS ONLY A BACKORDER ITEM?