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HOW TO CANCEL A BACKORDER ITEM OR OUT OF STOCK ITEM/S? 

To cancel  or remove the backorder item/s:

1. click “CANCEL BACKORDER ITEMS”; 

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2. Click the “CANCEL ITEM” button opposite to the item description that is shown as backorder; 

Screen_Shot_2020-06-15_at_12.29.17_PM.png

3. Confirm the cancellation request by clicking the “OK” button in the pop-up confirmation box;  Screen_Shot_2020-06-15_at_12.43.28_PM.png

*3.1. After confirming, a pop-up green text will appear to confirm the item has been cancelled; 

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*3.2.  After this, you will see that the CANCEL ITEM button disappears from the cancelled item row, this means that the backorder item is cancelled.

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*3.3. In your log in account, the cost of the cancelled item will be reflected in the Store Credit Balance History:

Screen_Shot_2020-06-15_at_12.38.08_PM.png

To cancel an entire order that only contains a backorder item or out of stock item, click this guide - HOW TO CANCEL AN ORDER THAT CONTAINS ONLY A BACKORDER ITEM? 

 

 

 

 

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