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How do I Cancel a Order(s) that Only Contains Backorder Item(s)?

To cancel  your order; 

1. Click “CANCEL ORDER”; 

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2. Confirm the cancellation request by clicking the “OK” button in the pop-up confirmation box;  Screen_Shot_2020-06-15_at_12.48.19_PM.png

*2.1. After confirming, a pop-up green text will appear and your order status will be shown CANCELLED; 

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*2.2. In your log in account, the cost of the canceled order will be reflected in the Store Credit Balance History:

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To cancel a BO (Backorder) item or out-of-stock item(s), click this guide -  HOW TO CANCEL A BO (Backorder) ITEM OR OUT OF STOCK ITEM(S)? 

 

 

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