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Wrong Item Received Or Parcel Missing Items

Our warehouse utilizes barcode idproduct scanningRFID securityfinal item counting and parcel weight recording to ensure each order is full and correct. We take our shipping and dispatch accuracy very seriously. If you have received a parcel that is incorrect or incomplete, you must do the following within 48hrs of receiving the parcel;

  1. DO NOT throw any of the packaging or product materials away. Keep the entire package 100% as you received it.
  2. Weigh your parcel and it's contents. You can use a kitchen scale for this. It must be accurate to 5g.
  3. Photograph the parcel and it's contents. The photo must show products, parcel and packing materials clearly.

Contact Support Centre with the following information;

Order ID
Parcel Weight
Problem with Order

Attach photos of the parcel and contents, as stipulated above. Failure to follow the procedures above will result in a rejection of the claim. Never accept a parcel that is crushed, damaged or has been left open, possibly allowing contents to fall out.

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