Free Shipping Terms & Conditions
Hong Kong (Global) Warehouse
All orders of USD $250 and over, qualify for free shipping from the Global warehouse to the following countries only: Japan, Korea, Singapore, Thailand, Hong Kong, Philippines, and Malaysia. The maximum allowable weight to qualify for free shipping from the global warehouse is 20kgs.
All orders of USD $200 and over, qualify for free shipping from the AU warehouse to all Australian states. The maximum allowable weight to qualify for free shipping from the AU warehouse is 22kgs.
United States Warehouse
All orders of USD $200 and over, qualify for free shipping from the US warehouse to all states of the US excluding Alaska, and Hawaii. The maximum allowable weight to qualify for free shipping from the US warehouse is 30kgs.
Note: Sales orders that reach the free shipping threshold will state that it is free for shipping. Only the countries mentioned above are available for free shipping. All warehouses have product exclusions, including but not limited to products that are considered "New Items", Bargain Bin, "Scratch-N-Dent", items exceeding the maximum allowable weight, or items excluded from shipping due to local laws and regulations. Please note that having restricted items in your shopping cart could negate your Free Shipping offer.
Self Collection or Warehouse Pick up
If there is no courier option listing a "Free Shipping" option, do not select "Self Collection or Warehouse Pick up" to complete our order, if you do not intend on retrieving your parcel in person at the designated warehouse. Self-collection or In-person pickup is not a free shipping option as there is no courier assigned to the order. Other shipping options with their appropriate fees may be listed on the checkout screen. Please contact Customer Service using live chat or social media immediately so we can assist.
If you accidentally selected "Self Collection or Warehouse Pick up" and do not intend to pick it up at the warehouse, the order will not ship out. Please contact Customer Service immediately so we can assist.
If you do actually intend to do Self Collection, your local warehouse will contact you for the next steps. Pick up at your warehouse OR let the warehouse communicate with you to sort out:
- Pick up at warehouse OR
- If you do not intend to pick up at the warehouse but have chosen this option, it will imply there was no shipping option available.
Please be aware that selecting the "Self Collection or Warehouse Pick up" when other shipping options are available will result in additional charges incurred to you.
The warehouse will contact you to communicate with the option 1) and 2) above mentioned. For sales orders that do not reach the free shipping threshold, and there is no courier shipping option with a fee, the warehouse will quote the price for special delivery to you.
Note: Sales orders that reach the free shipping threshold will remain free for shipping.
Payments, Product Pricing, Specifications
Payments: All payments will be processed on behalf of Hextronik Ltd situated at 20/F 133 Hoi Bun Road, Hong Kong
Product Pricing: All prices are subject to change without notice.
Product Specifications: All product descriptions and specifications are subject to change without notice.
The Policy or Terms and Conditions shall be prepared and executed in English and if translated into a language other than English for any purpose, the English version shall in all events prevail and be paramount in the event of any differences, questions, or disputes concerning the meaning, form, validity, or interpretation of the Policy or Terms and Conditions.