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AN UPDATE FROM HOBBYKING: SHIPPING, HOLIDAY SHOPPING

 

Dear Hobbyists,

 

HobbyKing continues its operations but with very strict safety measures amid COVID-19 (Coronavirus disease). This year our shipping partners are expecting increasing demand for delivery services and COVID-related supply chain challenges may result in delivery limitations or inventory issues. 

To continue ensuring your health and safety as well as meeting your expectations, we encourage early holiday shopping to avoid potential shipping delays, changes in local COVID-19 policy, or unforeseen inventory challenges. The earlier you shop the more likely you will be to get the items on your holiday list. Please consider this advice, no matter where your holiday shopping takes you.

HobbyKing is not only committed to taking the following steps to provide you with your favorite items, and here are a few actions we are taking:

  • Transparent updates: We’re committed to providing you with the latest updates and information to help you understand when you are likely to receive your items, who to contact for support, and help you plan better when shopping. We will be starting our holiday sales earlier than normal to avoid the last-minute rush.

  • Getting your favorite brands: We’ve worked hard to increase our inventory once our factories resumed operations and restocked our popular brands under new COVID-19 health policies to ensure a greater variety of products are available to you. We will be updating our inventory connected to the website as often as we can, to try to ensure its accuracy.

Our Customer Care team is always available to answer your questions, no matter how simple or technical, and to make expert recommendations for all of your RC piloting and gift-giving needs on social media, live chat, and email.  Please also regularly check with our shipping partner(s) or local couriers for potential changes in delivery procedures to your country or region. There may be lockdowns and limitations regarding in-person pickup or self-collection at our warehouses, that HobbyKing will have no control over.

Thank you for your patience and understanding during this challenging time.  We’re working hard to keep you covered and be upfront about expected changes in this holiday season.

 

Sincerely,

 

The HobbyKing Team

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  • Avatar
    Alfons Cigan

    Order number, 102422932 of 18.10.2020. From this order are cleared 4 items, and another 4 items from the Hong Kong warehouse are still in processing state. Haven't you forgotten? Health VIP Customer Alfons Cigan

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