We can understand the frustration associated with a late parcel. A late parcel could be the result of any number of reasons within either country's postal system. The usual delivery time for a Standard Air Mail item is 10-30 days and an EMS item is 5-14 days. Please understand that we have no control over customs or your countries postal system.
BEFORE you contact us regarding a late parcel, please check with your local post office. In most cases, parcels that do not arrive at your home are waiting for you at the post office for collection.