Hobby King shame on you, you do not charge customers stand in the cold

where are my orders !!!!!!!!!,
first order, Hobbyking donkey ST3511-850kv combo. Ordernr. 2009301441( 22/05/2014)
second order, 3.00"/76.2mm Ultra Light Rubber PU Scale Wheel ordernr. 2009270391( 17/05/2014)