Hobbyking scam their customers. Charges its customers and will not send orders

On August 10 pays a Tarot 680 Pro frame, (order No. 2009805430) which according to you was in transit to be received.
After 39 days of continuous waiting for the item reference or communication on when I receive.
The question is simple. When I get the time frame that makes them pay you.

Herme. Aguilar / Ainfonet, S.L.