New password does not arrive in my account

Please, I can not log into my account. When it is done automatically sending new password to my email cmergener@terra.com.br not receive. Please send a new password to carlosmergener@hotmail.com. Please keep me informed about the Please, I can not log into my account. When it is done automatically sending new password to my email cmergener@terra.com.br not receive. Please send a new password to carlosmergener@hotmail.com. Please keep me informed about the Invoice: ID: 20010060590