UK Warehouse...How long can you survive?

Order No. 2009894590 (UK Warehouse)

I am 76 years old and have spent a considerable amount of money since UK Warehouse opened it's doors. Sadly, there seems to have been far too many errors made in packaging and despatch. HK must be spending a fortune in returned goods simply because some one is not doing their job properly...or is it the fault of the system that is being used.

I have recently paid £96 through Paypal for a Turnigy G110 motor and 80HV ESC. The shipping was excellent and very quick...as always, but my package contained 2 x 2200 & 1 x 2650 Lipo batteries and a Tarot Digital Pitch Gauge. So what went wrong?

Well the package contained no advice notice or paperwork to link my name and address with the list of items I had ordered so how does the packer of goods know that they are getting it right. Surely it is a simple and basic procedure to ship the goods which have been ordered by the customer.

I have taken HK advice and claimed via their RMA procedure and even added a photograph of the wrongly shipped items. I was told that it would not be necessary to send these back to the UK Warehouse for the moment or maybe not at all. Surely that is costly for HK.

All I can say to the Company Directors in China is for you to sort out these various world warehouses because they are going to ruin your business. Not because of the quality of the goods you are selling but because they must be employing people who are not capable of doing the job.

It would be a great shame for you to be offering model aircraft and accessories at very attractive prices only to have it trashed by your satellite branches who are using a system that doesn't work or worse still, A WORKFORCE THAT IS INCOMPETENT AND INCAPABLE OF PROVIDING AN ACCEPTABLE SERVICE TO THE CUSTOMER.

I do hope some one will do something about this problem, otherwise I feel that HOBBY KING is doomed.