I have not received the ID number 2009606635

Hi, The day August 13, 2014, I made a claim for an order I did the day July 11, 2014 and at that date of 13 August 2014 had not yet received. You answered telling me not to worry and that as of September 5, 2014 if you still had not received the order put me back in touch with you. It turns out that as of today September 6, 2014, still have not received anything and I would like to know which solution lattest you will give this matter because my order is paid and I have not received it, I expect an answer on this issue in shortly, thank you very much.