Ordered some bits to the UK. Paid all costs including postage then had to pay an extra £90 to import the bits or risk sending back and losing the money I had already paid.(as Im sure hobbyking would take postage both ways plus charge a handling fee)
Another small package worth £24 I had to pay extra £11.69 for vat and handling.
hobbyking do not make these clear when ordering items from international warehouse.
I also returned a motor and speed controller combo which didn't work, others seem to have had exactly the same issue as me but I and all others I've spoken too have not heard a thing back from hobbyking except that I should have taken photos or videos. IT DIDNT WORK. Plus I already removed it before I found out this video/photo policy.
I have received batteries etc. and have been pleased with hobbyking up till now.
What's going on. Where's live help? Why is there nowhere to get answers to query's and problems. Where is customer service?
I've spent a lot of money recently with hobbyking and too many things have gone wrong or are not right so will never use again.
Anyone thinking of ordering beware as it seems to be a bit of a gamble whether things will go right or wrong.
Thanks for your great service hobbyking. Stormin Norm.
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Hi my name is b freeman, I have just had an email asking for vat and a handling charge for goods on order number 20010100918. I assumed ,given that a price was quoted in British pounds that it would be coming from gob warehouse and that a supposedly honest company would stick to the price quoted, this almost amounts to fraud, I am not happy and would like to speak to somebody on my phone, please call me on 01869 601607 thank you
WARNING!!! I placed an order based on a quote from Hobby King, when it totaled, it was THREE TIMES HIGHER than the quote!!! This is not only unethical, it has left me with a bad taste in my mouth for your company!!! What you are doing is FRAUD!!!
One word Norm....BREXIT. Everything including a cheap prop attracts VAT now. Chinese companies are obliged to charge pre VAT on practically everything. I wouldn't be particularly chuffed if i was a Chinese company personally. All part of the (predictable) stuff they didn't tell you with a bad Brexit.