Purchase of batteries and battery charger

good afternoon

Bought in early June on your site, the following articles.
YOUR ORDER ID IS:2009356635

YOUR ORDER ID IS:2009356659

said it would take to arrive about 40 days, it's been over 80 days and still have not received!
I wonder when my order arrives and then bring my spending money!

Where do I send my complaint, I have already sent many emails and no one answers me

Best wishes
Miguel Silva