You are incompetent and not serious

with reference to this order: 280185985, you made me pay for an express delivery, but are 15 days that my order does not arrive, your luck is that you have much variety, so we buy from you, but seriously, you do not even a little !! is this is the second time that I have, with another order, even had returned back to you and you did not say anything, you were hoping that I do not I knew it ??? you are not serious.