need help

Need help with my products but since you have made it impossible to contact anyone Don't know if I will even both with hobbyking anymore. You sent me a letter apologizing for this and that you will improve service. Still waiting.
Meanwhile if you want to sell another motor ring 0435649848 with someone who knows motors as I have a very specific problem with my project. 1 motor and 2 starts later all bought from hobbyking and still my project does not start. Please help.