Shipping delay and no live chat

I'm very disappointed with HK this year.

I bought spares for my sabretooth basher months ago. I didn't mind that most of the parts were on back order so i waited patiently. Then i'm informed by HK that the goods have been shipped on the 2nd Dec, it's the 23rd now. Where's my spares, I spent a lot of money on my basher and I can't use it!

I went to look for live support to ask where my spares are since the track and trace doesn't recognize the tracking number i plugged in but it looks like live support is no longer an option.

So now i'll have to rant here and hope some one pays some notice!