My Sunbird, Ref 20011519345

On receipt of my Sunbird I raised a complaint regarding the instruction sheet, condition of the fuselage joint, fouling of the horizontal stabilizer joining rod slot etc. etc. Yesterday I photographed the offending items but the system you have for uploading photographs does not seem to be working. Can you give me a "separate / standard" email address to which I can send these photographs. As well as these complaints I have waited nine days, been charged 38.75% of the purchase price for VAT ( it is 20% in the UK ) and I am advised to retain the kit that I have currently as "evidence" Please note the first comment that someone has made under "Customer Reviews" regarding second quality models. I am very angry that HK appear to have sent me one of these, even the Packing List has NOT been stamped.
I repeat, can you send me a "separate" email address to which I can send my complaints as, thirty six hours from my first correspondence on this matter your FAQ style of issue raising does NOT seem to be working.
Regards Bob Danks
bob.danks@sky.com