Mr Stephen Crampin

Order number 20012188799 was despatched by 12 day Direct Line to the UK on 20th Aug 2015 and has not arrived yet. It is now the 8th Sep 2015. Is there a problem.
Also
Order number 2002248551 was despatched by 12 day Direct Line to the UK on 26th Aug 2015 and has not arrived yet. It is now the 8th Sep 2015. Is there a problem.