RMA 183301 / Warranty?!?

Hi
My brand new receiver, stopped working and sent to the guarantee in NY, received the e-mail Robert HobbyKing NY, the product was determined faulty, and said he does not have the product, but if I like is credited me Bonus Points, and I confirmed with several emails so I would like, but so far I do not have anything bonus, then HobbyKing, I want my bonus point!