Poor customer services

Order #20012718728 RMA #196665

Complaint your customer service, as I had submitted photos & copy of instruction manual to claim the defective "
Turnigy Thrust Stand and Power Analyser v2" the instruction manual taught how to install 2x AA batteries inside panel,But your CS to void the warranty due to open the panel. If not opened, how to install 2XAA battery for the meter . The LiPo battery was supplied energy to the brushless motor only, not for the LCD meter. I had requested them to read the instruction manual carefully. But still void my claim. Hence, complain them who didn't understand their company's product & nonsense to void my claim
Looking forward to receiving your reply

Rgds
Mr Fan