ordem numero 20012262837 - 28.08.2015- Turnigy 9X 2.4GHz 8Ch Receive2)

dear friends made a purchase of 2 Turnigy receiver on August 28 that was shipped and until today November 13 already passed 43 days, and not received the goods, and I wonder why did not deliver me and if she has insurance product as paid and received nothing. and you guys will send another product to replace it.
Description Quantity Unit Price
Turnigy 9X 2.4GHz 8Ch Receive2)
ildo manetti.