RMA #208958 - Order #20013218636 I do not get an answer

4 Lipo batteries Heave Duty 3000mah 3s 60c are OK
but at 2 Lipo batteries Heavy
2 cells are defective

Customer - 2/17/2016 18:50(GMT+8):
Bin a long time customer with them and have already spent a lot of money .
I ask for a fast solutionsWhat should I do now ?