Disappointed customer

First and last time I'm ordering from your website. My order #20013646629 has a tracking number, which doesn't show anything. Supposedly it has been shipped. I also needed to fix my address with you, but customer service wasn't sure that it could be done. I've sent 2 other emails to customer service and have not heard a thing. I can't recommend your site to anyone. Very dissapointed in your lack of response. For future customers you need a better link to contact your customer service, which your webpage does a poor job of when I have to search in depth for, and acknowlege your customers.