Here's the guide in selecting question type when contacting via Live Chat:
Question Types | Department | Description |
Order Status - Back Ordered (BO) Item | CS team | Order inquiry is about BO or OA item/s |
Order Status - Not Yet Shipped | CS team | Order is not yet shipped after the order processing time (within 2 to 3 days) |
Order Status - Shipped (Tracking) | CS team | Order inquiry is about the shipping/delivery information. Within the transit time. |
Order Status - Delayed Delivery | CS team | Order inquiry is about the shipping delivery delay. Outside the transit time, investigation, lost parcels, etc. |
Order Modification | CS team | All order edit requests |
Product Inquiry - Availability | CS team | Checking for product availability |
Product Inquiry – Compatibility | CS team | Checking for product compatibility |
Product Inquiry - Set up | CS team | Checking for product set-up advice, instructions, product manual |
Product Inquiry - Specs | CS team | Checking for product specification |
Payment - How to | CS team | Inquiry on how to settle payments (Checkout, additional payment, bonus points, reward points, discount codes, etc) |
Payment - Unsuccessful | CS team | Payment made but shows unpaid, insufficient payment supporting information provided, etc |
Payment - Refund Status | CS team | Inquiry about the order money or store credit refund (partial or full) |
Warranty Support - General | CS team | Warranty support NOT requiring returns |
Warranty Support - Returns | CS team | Warranty support requiring returns |
Website Issue | CS team | System issues |
Parcel Self Collection | CS team | Order inquiry about self-pickup or self-collection |
Feedback and Suggestions | CS team | All feedback and suggestions |
Returned Order - Shipping Issue | CS team | All return scenarios due to shipping issues: customs tax, incorrect address, undeliverable, etc |
Feedback on Website Refresh | CS team | Feedback about the new website (enhancements, improvements, etc) |
Durafly And/Or Avios | CS team | All Durafly and Avios concern (being handled by USCS) |
Inventor's Portal - Interested Supplier | CS team | Interested suppliers - those who want to become our suppliers |
Inventor's Portal - Product Idea | CS team | Sharing of product inventions, product improvements, ideas that could be applied in our own products |
Wholesale | Multichannel | All wholesale concerns, inquiries |
eBay | Multichannel | All eBay concerns, inquiries |
Amazon | Multichannel | All Amazon concerns, inquiries |
Here's the guide in selecting question type when submitting a TICKET REQUEST:
Question Types |
Amazon or eBay Orders: Amazon |
Amazon or eBay Orders::eBay |
Feedback and Suggestions: Feedback on Website Refresh |
Feedback and Suggestions: General Feedback / Suggestions |
Feedback and Suggestions: Website Issues |
HobbyKing Account |
Inventor's Portal: Interested Supplier |
Inventor's Portal: Product Ideas |
Order Issues: Order Cancellation Request* |
Order Issues: Backordered (BO) Item |
Order Issues: Delayed Order (Not Yet Shipped) |
Order Issues: Invoice or Customs Issues |
Order Issues: Not Yet Shipped (Within Processing Time) |
Order Issues: Order Modification Request |
Order Issues: Parcel Self Collection |
Order Issues: Returned Order due to Shipping Issue |
Order Issues: Shipped (Tracking issues) |
Payment Issues: How to pay? |
Payment Issues: Payment Unsuccessful |
Payment Issues: Refund Status |
Product Questions: 3D Printers |
Product Questions: Availability of Item |
Product Questions: Compatibility |
Product Questions: Durafly And/Or Avios |
Product Questions: Set up Help |
Product Questions: Specifications (Specs) |
Sales and Promotions |
Spam, Autoreply or Junk |
Warranty Support: Faulty Items |
Warranty Support: General Warranty/RMA Questions |
Warranty Support: Items Returned for Warrant Issues/RMA |
Warranty Support: Missing Items |
Wholesale |
** If you need further assistance, click HERE to CONTACT US.
Comments