Here's the guide in selecting question type when contacting via Live Chat:
| Question Types | Department | Description |
| Order Status - Back Ordered (BO) Item | CS team | Order inquiry is about BO or OA item/s |
| Order Status - Not Yet Shipped | CS team | Order is not yet shipped after the order processing time (within 2 to 3 days) |
| Order Status - Shipped (Tracking) | CS team | Order inquiry is about the shipping/delivery information. Within the transit time. |
| Order Status - Delayed Delivery | CS team | Order inquiry is about the shipping delivery delay. Outside the transit time, investigation, lost parcels, etc. |
| Order Modification | CS team | All order edit requests |
| Product Inquiry - Availability | CS team | Checking for product availability |
| Product Inquiry – Compatibility | CS team | Checking for product compatibility |
| Product Inquiry - Set up | CS team | Checking for product set-up advice, instructions, product manual |
| Product Inquiry - Specs | CS team | Checking for product specification |
| Payment - How to | CS team | Inquiry on how to settle payments (Checkout, additional payment, bonus points, reward points, discount codes, etc) |
| Payment - Unsuccessful | CS team | Payment made but shows unpaid, insufficient payment supporting information provided, etc |
| Payment - Refund Status | CS team | Inquiry about the order money or store credit refund (partial or full) |
| Warranty Support - General | CS team | Warranty support NOT requiring returns |
| Warranty Support - Returns | CS team | Warranty support requiring returns |
| Website Issue | CS team | System issues |
| Parcel Self Collection | CS team | Order inquiry about self-pickup or self-collection |
| Feedback and Suggestions | CS team | All feedback and suggestions |
| Returned Order - Shipping Issue | CS team | All return scenarios due to shipping issues: customs tax, incorrect address, undeliverable, etc |
| Feedback on Website Refresh | CS team | Feedback about the new website (enhancements, improvements, etc) |
| Durafly And/Or Avios | CS team | All Durafly and Avios concern (being handled by USCS) |
| Inventor's Portal - Interested Supplier | CS team | Interested suppliers - those who want to become our suppliers |
| Inventor's Portal - Product Idea | CS team | Sharing of product inventions, product improvements, ideas that could be applied in our own products |
| Wholesale | Multichannel | All wholesale concerns, inquiries |
| eBay | Multichannel | All eBay concerns, inquiries |
| Amazon | Multichannel | All Amazon concerns, inquiries |
Here's the guide in selecting question type when submitting a TICKET REQUEST:
| Question Types |
| Amazon or eBay Orders: Amazon |
| Amazon or eBay Orders::eBay |
| Feedback and Suggestions: Feedback on Website Refresh |
| Feedback and Suggestions: General Feedback / Suggestions |
| Feedback and Suggestions: Website Issues |
| HobbyKing Account |
| Inventor's Portal: Interested Supplier |
| Inventor's Portal: Product Ideas |
| Order Issues: Order Cancellation Request* |
| Order Issues: Backordered (BO) Item |
| Order Issues: Delayed Order (Not Yet Shipped) |
| Order Issues: Invoice or Customs Issues |
| Order Issues: Not Yet Shipped (Within Processing Time) |
| Order Issues: Order Modification Request |
| Order Issues: Parcel Self Collection |
| Order Issues: Returned Order due to Shipping Issue |
| Order Issues: Shipped (Tracking issues) |
| Payment Issues: How to pay? |
| Payment Issues: Payment Unsuccessful |
| Payment Issues: Refund Status |
| Product Questions: 3D Printers |
| Product Questions: Availability of Item |
| Product Questions: Compatibility |
| Product Questions: Durafly And/Or Avios |
| Product Questions: Set up Help |
| Product Questions: Specifications (Specs) |
| Sales and Promotions |
| Spam, Autoreply or Junk |
| Warranty Support: Faulty Items |
| Warranty Support: General Warranty/RMA Questions |
| Warranty Support: Items Returned for Warrant Issues/RMA |
| Warranty Support: Missing Items |
| Wholesale |
** If you need further assistance, click HERE to CONTACT US.
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