HobbyKing Help Center
Frequently Asked Questions (FAQ)
- How do I Place an Order?
- How Can I Complete Checkout?
- What are My Options for Checking Out?
- Payment Settlement
- Where Can I Find My Order Information?
- Legacy Website Updates
HobbyKing.com - Alerts & Notices
Order Status and Modification
- Order Modification
- Order Processing and Delays
- Reselling Channel (Wholesale, eBay and Amazon orders)
Shipping and Parcel Collection
- Shipping Delays Due to COVID-19
- Shipping Methods
- Self Collection: Warehouse Address and Business Hours
- Shipping: Returned Parcel or Bounce Back Parcel
- Parcel Investigation
- Customs tax, Import tax and Extra Charges
Warranty Claim and Return Policies
Product Support and Assistance
Discounts and Promotions
- Customer Guide to Selecting the Question Types
- HobbyKing.com - We’re Changing Our Pricing: 2021 Updates
- Why is My Order(s) Placed Around Late 2020 and/or Early-2021 Taking So Long to Arrive?
- How Do I Contact You for Customer Support?
- Can I Transfer My Friend's Store Credit and Reward Points Into My Account?
- How do I Cancel a Order(s) that Only Contains Backorder Item(s)?
- How do I Cancel a Backorder(s) or Out-of-Stock Item(s)?
- How Do I Remove a Request Hold from My Order?
- HELP! How Can I Cancel My Order(s)?
- I was informed there are BO (Backorder) item/s in my order. What should I do?
- How Do I Add Item(s) to My Existing Order?
- What Happens When My Reserved Order(s) Goes Out-of-Stock?
- COVID ALERT: UK WAREHOUSE CLOSING SALE SUSPENDED
- What are Your Shipping Options & Estimated Transit Times?
- What Happens if I Do Not Settle My Customs Charges?
- What do I do If there is a Lost Package With No Signature Required?
- Do you ship Dangerous Goods (DG)?
- What do I do if I Received a Defective/Damaged Item(s)?
- How Can I Know When a Product is Back-in-Stock?
- How Can I Use Discount Codes?