What can we help you with?


How Do I Contact You for Customer Support?

Our Customer Support is available 24/7! Before contacting us we suggest you read our FAQ on late parcels, returning items, warranty, and faulty items.


Should you require to reach one of our customer service associates for further assistance, feel free to contact us via the following contact channels: 

1. Click HERE for LIVE CHAT for fast customer service.


2. Click HERE for sending us an email or click the SUBMIT A REQUEST in the top right corner of the Help Center page. 


 Due to the time lag in email responses, we do not accept liability for requests which are not received or read after the parcel has been dispatched. Simply sending us an email does not constitute an agreement nor does it mean we can act upon your request in time.

We strongly urge you to contact us on LIVE CHAT should you require order modification immediately. 

As an alternative, you may contact us through our Facebook or Twitter for queries. Thank you for your continuous support! 


Visiting Our Office
Should you wish to collect your parcel from our office in Hong Kong, please contact us prior to arriving to ensure your order is ready for collection.


Was this article helpful?
37 out of 164 found this helpful
Have more questions? Submit a request