What can we help you with?

 
Follow

HobbyKing.com Privacy Policy

Privacy Policy

All information we collect is used for the primary purpose of allowing us to improve your customer experience. We will never provide personal information to 3rd parties outside of those trusted companies listed on this page, and great care is taken to ensure that all information is secure and confidential. You will not receive cold calls or junk mail as a result of visiting HobbyKing.com. You can also be assured that this information is completely secure and safe. In fact, some of the cookies are used purely to protect your data and your account.

HobbyKing is GDPR compliant. Customers may request to have their personal information deleted from HobbyKing’s databases and third parties affiliated with the company. Customers may request for their data to no longer be processed or receive a soft copy of the collected data delivered to either themselves or a third party. To request access to your personal information, use our request form ($10 USD fee will apply) or contact our Data Protection Officer directly at dataprivacy@hobbyking.com

Data: Source: Duration:
Name Hobbyking.com, woobox.com, Facebook, Instagram, Youtube, Mailchimp, DotMailer, Google Forms, WordPress Until opt out requested.
Address Hobbyking.com, woobox.com, Facebook, Instagram, Youtube, Mailchimp, DotMailer, Google Forms, WordPress Until opt out requested.
Email Hobbyking.com, woobox.com, Facebook, Instagram, Youtube, Mailchimp, DotMailer, Google Forms, WordPress Until opt out requested.
Phone Number Hobbyking.com, woobox.com, Facebook, Instagram, Youtube, Mailchimp, DotMailer, Google Forms, WordPress Until opt out requested.
Payment Information Hobbyking.com Until opt out requested.
Website Login Hobbyking.com, woobox.com, Facebook, Instagram, Youtube, Mailchimp, DotMailer, Google Forms, WordPress Until opt out requested.
Username Hobbyking.com Until opt out requested.
Password Hobbyking.com Until opt out requested.
Website Session ID Hobbyking.com, Google Analytics Until opt out requested.
Geo Location Hobbyking.com, Facebook, Instagram, Youtube, Google Analytics Until opt out requested.
Device and App IDs Hobbyking.com, Google Analytics Until opt out requested.
IP Address Hobbyking.com, woobox.com, Mailchimp, DotMailer, Google Analytics, WordPress Until opt out requested.
Cookies Hobbyking.com, woobox.com, Facebook, Instagram, Youtube, Mailchimp, DotMailer, Google Forms, WordPress Until opt out requested.
RFI Tags Hobbyking.com, woobox.com, Facebook, Instagram, Youtube, Mailchimp, DotMailer, Google Forms, WordPress Until opt out requested.

More Information

Hopefully, that has clarified things for you, and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through our customer support center at http://support.hobbyking.com

 

What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience at HobbyKing.com and to improve your buying experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionalities and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterward to remember your site preferences when logged out. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications that might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages. When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most. As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. The Google AdSense service we use to serve to advertise uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.

In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you. Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase. We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Google+, Pinterest, Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

What Cookies do We Collect?

Please see below for the list of cookies we collect and what information they store.

List of Cookies we Collect

Cookie Name Purpose Duration Administration
__cfduid Cloud flare related cookie 4 days Third-party
__attentive_id Used to track US mobile customers 19 days Third-party
__unam It counts clicks and shares of a page. 1 month Third-party
Dotdigital Dotdigital customer information Session Third-party
cto_idcpy Used by our Criteo advertising network for statistics on the page 4 days Third-party
popup-shown whether we need to display the newsletter popup again or not 1 year Own
fbcsrf_*   1 hour Third-party
WISHLIST customers wishlist items ids 1 day Own
WISHLIST_CNT customers wishlist items count 1 day Own
SMARTFOCUS_CUSTOMER_DATA Customer information- customer id email customer group info, etc 1 month Own
CUSTOMER CustomerID- Used to create customer-related cache id (md5) 1 day Own
CUSTOMER_INFO Customer Group Info- Used to create customer-related cache id (md5) 1 day Own
CUSTOMER_AUTH Logged in customer flag and used to create page cache request id 1 day Own
CUSTOMER_PRODUCT_STOCK_IDS Customer selected products and associated stock ids 1 day Own
CUSTOMER_ADDRESS Current customers default address details 1 day Own
CUSTOMER_STOCK_ID MD5 encrypted stock ids related to customers 1 day Own
comm100_guid2_160143 Live chat related cookie Session Third-party
currency the default currency for the customer 1 day Own
current_currency the default currency for the customer md5 encoded and used for creating cache id 1 day Own
location_code Current customers location information 1 day Own
comm100_session_160143 Live chat related information Session Third-party
catalog_warehouse_filters default warehouse filter details Session Own
catalog_product_stock Product stock information 1 day Own
CATEGORY_INFO last visited category information with other query params 1 day Own
frontend This cookie is used to handle user sessions during their visits 1 day Own
frontend_cid This cookie used to handle user sessions during visits. 1 day Own
_gid Tracking purchases in google analytics 1 day Third-party
_ga Tracking purchases in google analytics 2 years Third-party
_dc_gtm_UA-2588583-1 Tracking purchases in google analytics 1 minute Third-party
_gat_UA-2588583-1 Tracking purchases in google analytics 1 minute Third-party
CART Information about the current quote id of the customer 1 day Own
_vwo_uuid_v2 This cookie name is associated with the product Visual Website Optimiser, by USA-based Wingify. The tool helps site owners measure the performance of different versions of web pages. 1 day Third-party
bluecom_product_warehouse_codes Products in the cart and their associated warehouses 1 day Own
VIEWED_PRODUCT_IDS Customers recently viewed product information Session Own
oro_analytics_list Information about the visited pages Session Own
CACHED_FRONT_FORM_KEY CSRF Protection related form key information Session Own
LAST_CATEGORY Information about the last visited category Session Own

 

Prevailing Language:

The Privacy Policy shall be prepared and executed in English and if translated into a language other than English for any purpose, the English version shall in all events prevail and be paramount in the event of any differences, questions, or disputes concerning the meaning, form, validity, or interpretation of the Privacy Policy.

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

Comments