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Free Shipping Terms and Conditions

Free Shipping Terms & Conditions

 

Hong Kong (Global) Warehouse

All orders of USD $250 and over, qualify for free shipping from the Global warehouse to the following countries only: Japan, Korea, Singapore, Thailand, Hong Kong, Philippines, and Malaysia. The maximum allowable weight to qualify for free shipping from the global warehouse is 20kgs.

 

Australia Warehouse
All orders of USD $200 and over, qualify for free shipping from the AU warehouse to all Australian states. The maximum allowable weight to qualify for free shipping from the AU warehouse is 22kgs.

 

United States Warehouse
All orders of USD $200 and over, qualify for free shipping from the US warehouse to all states of the US excluding Alaska, and Hawaii. The maximum allowable weight to qualify for free shipping from the US warehouse is 30kgs. 

 

Note: Sales orders that reach the free shipping threshold will state that it is free for shipping. Only the countries mentioned above are available for free shipping. All warehouses have product exclusions, including but not limited to products that are considered "New Items", Bargain Bin, "Scratch-N-Dent", items exceeding the maximum allowable weight, or items excluded from shipping due to local laws and regulations.  Please note that having restricted items in your shopping cart could negate your Free Shipping offer.

 

Self Collection or Warehouse Pick up

If there is no courier option listing a "Free Shipping" option, do not select "Self Collection or Warehouse Pick up" to complete our order, if you do not intend on retrieving your parcel in person at the designated warehouse.  Self-collection or In-person pickup is not a free shipping option as there is no courier assigned to the order. Other shipping options with their appropriate fees may be listed on the checkout screen. Please contact Customer Service using live chat or social media immediately so we can assist.

If you accidentally selected "Self Collection or Warehouse Pick up" and do not intend to pick it up at the warehouse, the order will not ship out. Please contact Customer Service immediately so we can assist.

If you do actually intend to do Self Collection, your local warehouse will contact you for the next steps. Pick up at your warehouse OR let the warehouse communicate with you to sort out:

  1. Pick up at warehouse OR
  2. If you do not intend to pick up at the warehouse but have chosen this option, it will imply there was no shipping option available.

Please be aware that selecting the "Self Collection or Warehouse Pick up" when other shipping options are available will result in additional charges incurred to you.

The warehouse will contact you to communicate with the option 1) and 2) above mentioned.  For sales orders that do not reach the free shipping threshold, and there is no courier shipping option with a fee, the warehouse will quote the price for special delivery to you. 

Note: Sales orders that reach the free shipping threshold will remain free for shipping.

 

Payments, Product Pricing, Specifications

Payments: All payments will be processed on behalf of Hextronik Ltd situated at 20/F 133 Hoi Bun Road, Hong Kong

Product Pricing: All prices are subject to change without notice.
Product Specifications: All product descriptions and specifications are subject to change without notice.

 

Prevailing Language:

The Policy or Terms and Conditions shall be prepared and executed in English and if translated into a language other than English for any purpose, the English version shall in all events prevail and be paramount in the event of any differences, questions, or disputes concerning the meaning, form, validity, or interpretation of the Policy or Terms and Conditions.

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Comments

  • Avatar
    Rick Newland

    I would like to pay for one Arctic cat but your website is not letting me

  • Avatar
    Christian Gustar

    I am afraid we only are selling arctic dogs at present hence the website is not letting any arctic cats to be sold due to the very,very limited amount left in the wild !?!?!, kind regards WWF.

  • Avatar
    David White

    When was Australia excluded from free shipping over a certain amount from the local warehouse?

  • Avatar
    Dumendra Welabada

    removed Australian warehouse? That's sad :(

  • Avatar
    Dean Child

    It's sad the specific itesm lead a person to believe shipping is free and then get a separate invoice the next day.

  • Avatar
    Philip Blanchard

    I was going to order the Tempest with batteries, but you people no longer ship free to Canada for orders over $100.00. I refuse to pay an extra $100cdn for shipping, you lost a sale.

  • Avatar
    Peter Meuzelaar

    For EU to EU location for large package (king twin) you have to wait for a mail for choosing the transport methode. Takes much longer then 2 day's. Big package was 400Euro.

  • Avatar
    Christos Ioannou

    Γιατί εξαιρείται την Ελλάδα από τα δωρεάν μεταφορικά; Είναι στην Ε.Ε όπως η Ιταλία, και τις υπόλοιπες χώρες που συμπεριλαμβάνετε. Χάνετε καλούς πελάτες... Δυστυχώς!

  • Avatar
    MOHD SHAHRIL

    can i get my tracking number for my item?
    my item oder number 102662386

  • Avatar
    Anthony Iannucelli

    I think I've gotten about 64 orders from HK. I've never been disappointed. Free shipping over $100 was a super bonus from the U.S. warehouse but I understand why you could not hold the line on the $100 amount.. The U.S. mail, UPS, and FedEx have all increased prices dramatically since I began our business relationship. Thanks for the free shipping, even at $200. One of your main competitors just raised prices on everything, including 20% increases on all their kits. Inflation is here, even in the hobby. Your bargains make up for it.

  • Avatar
    John Beach

    Screwed up Web Site!