Free Shipping Terms & Conditions
Hong Kong (Global) Warehouse
All* orders with a cart total of USD $199 or more and a total weight of 5kg** or less qualify for Global Free Shipping from the International warehouse.
*Exclusions may apply for oversized/bulky items and specific delivery destinations based on our discretion.
**Some shipping couriers use volumetric weight rather than physical weight, in which case the 5kg limit will be based on the volumetric weight. Courier availability will depend on the product type and delivery destination.
United States Warehouse
All orders of USD $99 and over, qualify for free shipping from the US warehouse to all states of the US excluding Alaska, and Hawaii. The maximum allowable weight to qualify for free shipping from the US warehouse is 30kgs.
United Kingdom Warehouse
All orders of USD $79 and over, qualify for free shipping from the UK warehouse to domestic shipping addresses (within the UK). The maximum allowable weight to qualify for free shipping from the UK warehouse is 30kgs.
Free Shipping Available from the EU Warehouse
Free shipping is available from the EU warehouse for orders above a certain value, and less than 30kg* in shipping weight. The minimum order value that qualifies for free shipping and their postal areas are shown below.
Free shipping for orders over $69.00 USD and less than 30kg*:
Germany and Poland.
Free shipping for orders over $99.00 and less than 30kg*:
Portugal (Excluding Island regions)
Spain (Excluding Island regions)
Free shipping for orders over $159.00 and less than 30kg*:
Shipment Not Available from the EU Warehouse:
*Weight limit will be based on physical or volumetric weight, whichever is greater dependant upon the shipping courier used.
Self Collection or Warehouse Pick up
If there is no courier option listing a "Free Shipping" option, do not select "Self Collection or Warehouse Pick up" to complete our order, if you do not intend on retrieving your parcel in person at the designated warehouse. Self-collection or In-person pickup is not a free shipping option as there is no courier assigned to the order. Other shipping options with their appropriate fees may be listed on the checkout screen. Please contact Customer Service using live chat or social media immediately so we can assist.
If you accidentally selected "Self Collection or Warehouse Pick up" and do not intend to pick it up at the warehouse, the order will not ship out. Please contact Customer Service immediately so we can assist.
If you do actually intend to do Self Collection, your local warehouse will contact you for the next steps. Pick up at your warehouse OR let the warehouse communicate with you to sort out:
- Pick up at warehouse OR
- If you do not intend to pick it up at the warehouse but have chosen this option, it will imply there was no shipping option available.
Please be aware that selecting the "Self Collection or Warehouse Pick up" when other shipping options are available will result in additional charges incurred to you.
The warehouse will contact you to communicate with the option 1) and 2) above mentioned. For sales orders that do not reach the free shipping threshold, and there is no courier shipping option with a fee, the warehouse will quote the price for special delivery to you.
Note: Sales orders that reach the free shipping threshold will remain free for shipping.
Payments, Product Pricing, Specifications
Payments: All payments will be processed on behalf of Hextronik Ltd situated at 20/F 133 Hoi Bun Road, Hong Kong
Product Pricing: All prices are subject to change without notice.
Product Specifications: All product descriptions and specifications are subject to change without notice.
The Policy or Terms and Conditions shall be prepared and executed in English and if translated into a language other than English for any purpose, the English version shall in all events prevail and be paramount in the event of any differences, questions, or disputes concerning the meaning, form, validity, or interpretation of the Policy or Terms and Conditions.